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COVID-19

 

Challenge is synonymous with adventure and like the rest of the world right now, for Secret Compass the following months are certainly stacked with challenges.

But if there’s one thing the last decade of adventure has taught us, it’s how to thrive in adversity and seek opportunity where it’s least expected. The global COVID-19 crisis has provided us time to pause and regroup as we plan new adventures for the future. We’re under no misconception about the privilege we’ve been granted to travel and chase adventure the way we do. So we owe it to our friends and partners around the world to turn the current challenges into positivity.

While the coming months are filled with uncertainty, this is an opportunity for you too. With a refreshed outlook, this is the time to dream and plan your next adventure.

OUR NEW BOOKING PROMISE

You have our promise that, if worldwide events take over, we will refund your deposit or issue a credit note, depending on your preference.  

The world might feel a little uncertain right now, but you can still book with us in complete confidence. For all new bookings received after 20 March 2020, if we are unable to run the expedition due to COVID-19, your deposit will be returned, or if you prefer a credit note issued, and if you are unable to join a departing expedition due to restrictions put in place by your Government or the Government of the destination country due to your nationality, specifically due to COVID-19, then we will issue a credit note.

We will be deferring balance payments and expedition departure confirmations until we’re sure no operational restriction due to COVID-19 will stop the expedition so, if you’re already preparing for an expedition with us, we want to assure you we have your safety and well-being at heart.

USEFUL LINKS

With the Foreign and Commonwealth Office now advising UK citizens against all but essential foreign travel, you might be wondering about the effect on your own plans. For the latest advice visit the government travel advice website

We’re very experienced in dealing with fast changing risk management situations, we’re following the latest expert advice coming from government agencies, global health authorities and our local contacts on the ground in affected destinations to get first hand information and insight. You’re in safe hands. Please check the FCO’s destination pages for more information.

Based in the US? Please check the latest Government travel advice: US State Dept travel advice.

Based elsewhere and have a question? Read more about Coronavirus: World Health Organisation (WHO).

HOW TO CONTACT US

If you have any questions or concerns regarding your travel arrangements, please contact one of the team, we’ll be happy to assist, or send any question to info@secretcompass.com, an inbox we are constantly monitoring.

 


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