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Operations Assistant

Join the team at SCHQ

Secret Compass is a pioneering, Bristol-based expedition and adventure travel company. Through the range of brands including Secret Compass Expeditions, Secret Compass TV, BASE Films and BASE Mag, we work across the globe in some of the world’s most challenging destinations.  As a growing company, we are seeking a dynamic and driven Operations Assistant to support the Project Management team across the full breadth of adventure travel, expeditions, risk management and logistical support.

Applications for this role have now closed. You can find other adventure travel jobs with SCHQ on our main jobs page.

Outline of Role

You will be responsible for assisting the Project Managers with all aspects of expedition and project Operations. Broadly, this involves assisting with expedition and project planning and research, equipment management and sourcing, and information management. As a small, dynamic company, it is expected that you will get involved with other aspects of the company not explicitly listed below with excellent future opportunities for the right candidate. This is a full-time position based at the SCHQ offices in Bristol, UK.

a. Planning cycle:
Assisting the Project Management team with initial research, concept development and feasibility studies for a varied array of projects and expeditions. Producing detailed planning documents, marketing materials and pre-trip information. Communicating with suppliers, permitting bodies and team members. Booking and confirming travel arrangements, in-country logistics, equipment needs.

b. Management of kit and equipment:
Researching, purchasing and maintaining kit including managing the inventory system. Packing and preparing kit for projects, including medical and communication kits. Cleaning and maintaining kit and equipment in line with company policies. Ordering and distributing currency. Liaising with consultants to determine specific project requirements. Arranging transport and timely return of equipment.

c. Information Management:
Maintaining and updating databases including inventory system, IP management systems and contact databases.

About you

With a strong interest in the travel, filming or expedition industries, you’ll be keen to get involved with all aspects of Operations and will relish the opportunity to be mentored by experts in the field, you may be taking the first steps in your career or have already worked in a relevant role. The day-to-day workload will be varied so you’ll have a great ability to prioritise and manage your time within the supportive environment of the Operations Team. You’ll love getting stuck into a challenge and taking ownership of your tasks with the initiative to drive improvement, you’ll have a flexible but organised approach, able to maintain an excellent attention to detail while working under pressure to support the demands of several varied industries. You’ll be eager to learn, able to adapt to existing processes and procedures, and willing to step outside of your job description when the opportunity arises.

Essential skills:
Interest in the outdoor, film, expedition or adventure travel industries
Excellent communicator with experience of working within a team
Flexible approach to working with good prioritisation and time management skills
Ability to maintain an attention to detail in a busy, varied working environment
Computer skills including excel, word, cloud storage systems
Ability to take up full time, paid employment in the UK

Desirable skills:
Experience of database or stores/inventory management
Experience of Google Earth and similar mapping products
Familiarity with outdoor equipment use and maintenance
Confidence in a customer-facing role to answer queries/troubleshoot issues
Previous work supporting overseas travel, projects or shoots, or in an administration role
Full UK driving licence

Life at Secret Compass

Fuelled by tea and biscuits (and the occasional G&T!), the SCHQ office in South Bristol is always a busy one but we still find time for regular staff days out (recent excursions have including coasteering, mountain biking, packrafting and horse riding). Our dog-friendly office has been known to work al-fresco in summer, firing up the BBQ or heading out for office lunches – aided by our central location with shops, parks and town all within walking distance and many of the current team walk or cycle to work (taking advantage of our cycle policy). In addition to a competitive salary, you’ll also benefit from 20 days annual leave (plus bank holidays, Christmas closedown, and an annual increase), a generous staff expedition policy, kit discounts and flexible working options. To get more of a feel for life at SCHQ, check out our Instagram and Facebook pages for behind-the-scenes insights.

Next steps

Applications for this role have now closed and are being reviewed. All applicants will be contacted shortly. Open roles can be found on our main jobs page.

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